How many times does this subject raise its ugly head, we’ll tell you how often!! Every time a carpet cleaner thinks it will influence a customer into choosing them. We believe the customer to be intelligent enough to know if they are dealing with a reputable company or not.
We see a report from a local owner operator in Somerset trying to make the public believe that booking an appointment over the phone without seeing the job first is like getting a prescription from a doctor without him seeing you first.
Well that is just ridiculous, we hear it time and time again though, as the owner operator believes it gives him some advantage? What this might be, we have no idea!
In 27 years of trading we have only on rare occasions gone to inspect the job before we do it, why? because our cleaners come fully prepared for all situations. Jobs are not priced on how dirty they are, they are priced either on a set price or per square meter etc.
The only jobs that require vetting before hand are commercial jobs, mainly because of building layout, interference with the workings of the business in question etc.
Masterclean ® and many other firms who offer carpet cleaning in Somerset and carpet cleaning In Devon or Dorset operate in the same manner, and have done so for 2 decades and more.
When needing to choose a reputable carpet cleaning professional in Somerset, Devon or Dorset please remember the following passage…..
Do not be fooled by large glossy ads promising the best clean ever or it’s free. These do not necessarily guarantee a
great job. Similarly, professing membership of carpet and fabric cleaning associations, does not mean you always
receive excellent service or proficiency. In fact, some of the worst carpet and fabric cleaning blunders we see in
the field today are committed by members of these associations, who should know better. This is why
Masterclean® choose not to be involved with such organisations.
If you find it difficult to obtain advice and quotation over the telephone for the articles you require cleaning, and your
contact appears negative or unprofessional, then the company you are considering employing could be just that, so
make another choice.
A good cleaning company, irrespective of the job required, should be able to give you a firm price over the
telephone. Personal inspection of the articles requiring cleaning is not necessary in order to quote. Upholstery,
carpets and curtains should always be quoted from set prices (furniture ‘per seat’, carpets & curtains ‘per square
metre’).
The exception to this rule being large commercial premises, needing inspection in order to make an accurate
assessment of exactly what is required.
Expert carpet and upholstery cleaners always arrive fully equipped to cover every circumstance and eventuality,
despite condition or level of soiling.
The phone price quoted should be the price paid, subject to specialist treatments if required, i.e. specialist stain
removal and/or carpet and fabric protection etc., all prices should be quoted inclusive of VAT.
Without doubt, the best cleaning method possible for most fibres and fabrics is ‘water extraction cleaning’,
although dry cleaning has its place for certain water sensitive carpets and materials, low moisture and very low
moisture cleaning such as the Masterclean® DRY system can also be useful in many situations. Every cleaning
operative should be fully equipped for either circumstance, possessing knowledge, expertise and skill, to apply the
correct cleaning method for the job in hand.
Whether truck mounted or portable machines it doesn’t really matter. It is how the cleaning operative uses the tools
and cleaning solutions at his disposal, plus his knowledge, experience, and effort, that results in a good job.
Gimmicky cleaning methods, of which there are many!, promising the world, are exaggerated. They deliver very
little and invariably result in disappointment.
From a customer’s immediate point of contact, they should quickly become aware, the organisation they are
speaking with are professional, knowing their business. Noting that the most expensive quotation does not
necessarily produce the best results, neither does the cheapest.
In summing up it must be said, choosing a proficient carpet and fabric cleaning company to trust with your
furnishings, from the thousands of advertisers available, (one you would be pleased to recall again and again), is
not a simple task. If it looks too good to be true, it probably is! and we can only wish you good luck. In order to take
luck from the equation call Masterclean® now! The UK’s Leading Carpet, Upholstery & Curtain Cleaning Company.
The cheapest…is not always the best!
“It is unwise to pay too much, but it is worse to pay too little.
When you pay too much, all you lose is a little money – that is all.
When you pay too little you sometimes lose everything, because the thing you bought was incapable of doing the
thing it was bought to do.
The common law of business prohibits paying a little, and getting a lot – it can’t be done.
If you deal with the lowest bidder it is well to add something for the risk you run, and if you do that, you will have
enough to pay for something better”.
John Ruskin(1819-1900)wrote it, we endorse it.
If & when you are seeking a Professional Carpet & Upholstery Cleaning Company, firstly find out if they
specialise in just this field. Masterclean® do not clean gutters, driveways, wooden floors, tiled floors, floor tile
grout, roofs, cars, drains, hard floors, patio’s and we certainly don’t clean windows. You have to ask yourself why
these so called carpet & upholstery cleaning specialists need to offer these unrelated services. The answer being, they just are not busy enough from carpet and upholstery cleaning alone, and again you must ask yourself, why? We only clean your carpets, upholstery and soft furnishings, it is what we do, all day, every day, to the highest possible standard, and have done so for the past 20 years and more. Please bear this in mind when you require the best possible service and care for your home’s carpets and furnishings!
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