MASTERCLEAN ® Devon, Somerset And Dorset

Another essential update from a client visited only last week, thank you for the glowing recommendation Mrs. Greenaway and many thanks for your permission to quote you on your previous carpet cleaning experience.

Mrs. Greenaway Carpet Cleaning Exeter 12/8/2010.

Masterclean has such nice, happy staff. My husband and i are so pleased, our curtains look lovely and smell so fresh.

The carpets cleaned on my hall stairs and landing look beautiful.

I did mention and show your technicians before they left my lounge carpet cleaned 2 years ago by another very local to me carpet cleaning company who boasted membership of the NCCA and other organisations.

On completion of the work carried out by this so called expert and NCCA member he said my polypropylene carpets were the best carpets to clean. I told him ” excuse me they are not polypropylene carpets but 80/20 wool mix”, at which point he said, I’ve cleaned them as polypropylene, never mind, they should be ok !!!

However they have never been the same since and he is responsible for damaging them, since cleaning them the pile of the lounge carpet appears flat and dry, it was all a very disappointing and expensive episode.

He (the so called NCCA trained carpet cleaning company) also cleaned my neighbours and my friends carpets as well, they too are very unhappy with the man and the service he supplied to us, it was quite obvious he did not have a clue what he was doing.

They too are extremely unhappy with him and none of us will ever let him back in our houses ever again neither will we be recommending his services to anyone else.

I am most appreciative to Masterclean for offering to attempt to rectify the damage done to my carpet by him and look forward to seeing your technicians once again.

I would not hesitate in recommending Masterclean your company and technicians to anyone in the future because they were obviousely extremely experienced and very professional in everything they did explaining everything thoroughly to me so i understood exactly what was happening and why.

My husband and I have been very impressed and commend your technicians for their hard efforts and wonderful workmanship, your office staff were excellent.

Finally i must say your technicians were an absolute pleasure to have in our home and such very nice friendly people. Thank you.

Mrs. Greenaway Exeter, EX1.

Article written with the permission of Mrs. Greenaway By….

Masterclean ® The most highly recommend upholstery and carpet cleaning in Devon and beyond, guaranteed.

***Masterclean ® would like to make clear, that the recommendation and report quoted in this article are not Masterclean’s ® words but those of Mrs. Greenaway of Exeter EX1.

Our thanks go to Mrs. Cafaro of Exeter in Devon for her kind recommendation of our services, and permission to use it on the homepage of our new website.

We appreciate it Mrs. Cafaro and look forward to seeing you again soon. Lets see if Mr. Smith chooses to copy this article like he did the last one, as you so kindly pointed out to us, thanks again Mrs. Cafaro you are obviously just as aware as we are as to the childish yet illegal theft of Masterclean ® website and blog content.

We can assure you Mrs Cafaro that all his plagiarism and copying has been noted, logged and saved for some time! And yes we do agree with you, he should not be allowed to get away with it, we are working on that Mrs. Cafaro, so check back from time to time.

Thanks again for your kind words.

Carpet Cleaning Devon And Exeter, To The Highest Standards Available, Guaranteed.

Hello to all and a quick update as to what has been going on recently behind the scenes.

We have been tremendously busy over the past 6 months or so since christmas, working long into the night on occasions. Our figures are incredible to date, beating all previous years, we will see what occurs during the latter half of the year as to how business is effected. But our extreme thanks goes out to everyone for their ongoing bookings and support, we really do appreciate it aswell as all your wonderful upholstery and carpet cleaning recommendations.

A few terrible disasters have been observed recently also, one in particular springs to mind. Two completely ruined silk rugs, damaged by some local cleaning company, they were in fact window cleaners who claimed to the customer that they clean many silk rugs on their travels.

Well if thats the case i guess we will be hearing from some more customers and insurance companies shortly. Please beware, rug cleaning in Devon or anywhere for that matter is a very specialised field of which many claim to be experts in, unfortunately on this occasion things went wrong, and there was nothing we could do for the customer apart from liase with her insurers.

Another awful mistake ended not quite so terribly, the client involved just had to deal with soaking wet carpets for 3 days. These proclaimed experts were carpet cleaning association members, so shame on them.

Irritating but after turbo dryers were put in place the situation was soon under control. We have recently seen videos on the internet of companies cleaning carpets, and all we can say is they are literally jet washing the carpet!!!

Far too much water, far too much heat, no matter how much suction they have. No matter how excellent they tell you they are and how appropriate they tell you their cleaning methods are, trust us, it’s total rubbish.

Why use a 10 foot plank to break an ants back!!! ( You know what i mean ?) of course you do. Have a little finesse for goodness sake, and treat customers furnishings and carpets with a little respect and care.

Why would we blast a carpet with over 500 psi of water pressure, and 90 degrees of heat and steam, when it doesnt require even half that to get it really clean. Why would we use 100 litres of water when we can do the same job with less than half that.

Quite simply we wouldn’t, because we know what we are doing and we know it is both unneccesary and damaging.

We must also take this opportunity to wish the family of Mrs. Pribergs of Exeter our deepest condolancies on her passing. A lovely and very talented Lady. She will be missed by all the staff. Especially Spencer who always called to clean her carpets.

On a more positive note, all Masterclean ® technicians have had their equipment updated for the 3rd time in 3 years! New machines and tools have been manufactured for Masterclean ® to bring you the very best in upholstery and carpet cleaning in Devon, Dorset and Somerset. Cleaner, Fresher, Drier carpets, we guarantee it.

That’s it for now, we will try to update again shortly.

Kindest Regards.

MASTERCLEAN ®

The most highly recommended upholstery and carpet cleaning in Exeter, Devon, Plymouth, Torbay, Somerset, Dorset and beyond, Guaranteed.

CLEANER, DRIER, FRESHER CARPET AND FURNISHINGS, GUARANTEED!

We recently noticed this ( The Title Of This Article ) as a cleaning companies guarantee to it’s customers in The Somerset area.

We suppose at first glance it looks very good, certainly looks good on the website. And at first glance the unsuspecting consumer could be fooled by it.

But please be cautious about this particular kind of guarantee. The person in question is not really offering you anything, it’s just words. After all you are getting your carpets or upholstery cleaned for that purpose! So they should be cleaner and fresher , they should feel softer, otherwise why clean them if you cannot at least promise your customer this.

What’s more if the the owner operated cleaning firm cannot, at least, promise you that then they should not be in this business and the clean should be free!

We don’t think this kind of guarantee is worth the paper or website it is written on.

When contemplating upholstery and carpet cleaning in Somerset seek out a company with a registered trademark within its field for a 100 % guarantee of the companies expertise.

Try to find as many carpet cleaning recommendations as possible from the firm in question and do not be bamboosled or fooled by videos and cheap talk you may find on the internet and believe us there is plenty of that going on at present.

There seems to be an awful lot of “self proclaimed” experts, with way too much time on their hands, on the internet right now, so please be very careful, it is all too easy to “walk the walk” but you will only find out just how good the guarantee they offer is when the you know what hits the fan!

The best and most honest advise we can offer if you need carpet and upholstery cleaned is this, and we have said this many times before, carpet and upholstery cleaning IS NOT ROCKET SCIENCE, and should not be made to “sound” that difficult. Yes it can be phsically difficult depending on your constitution and yes there are certain rules that must be folowed in order to avoid disaster!

But now we see certain unscrupulous companies in your area are taking advantage of the internet to peddle their services cheaply. Experience is the key. Over the years and through training many technicians to do what we do so well, we have discovered some individuals have a natural flair, others, no matter how hard you push them do not have what it takes to become a dedicated upholstery and carpet cleaner, it really is not as easy as some believe, stamina is just one quality you need, and there are many others required if you wish to call yourself a Master Cleaner!

The first thing you need is customers, happy customers, and it’s these that are so difficult to get..why? because it costs alot of money to get them, that is where the internet comes in, now, these previoulsey hardly heard of cleaners have a way to promote themselves for nothing. Many of them have very, very little in the field experience but have all day long to sit at home and learn how to become an internet marketeer!

It costs them nothing to promote themselves via blogs and u tube, videos and articles. Unfortunately for them we know the truth, we know exactly how long they have been trading, we know how good or bad a job they do. It’s our business to know.

We keep our friends close and any potential competitors, know matter how small the set up is even closer, that is one of the reasons we have been so succesful in this business for so many years.

If you are seeking a guarantee, because an unscrupulous carpet cleaning marketeer makes you believe you must have one or else! then choose a company that is truly highly experienced in what they do. They should have a trademark that describes the services they offer, and the standards they work to, They should have thousands of delighted clients with recommendations to back up what they say throughout many counties of the Uk.

Finally, it should be realised that the owner of such a highly regarded mark would NEVER mislead a consumer, their trademark is awarded to them through rigourous use in the public domain, and without the thousands of happy customers the mark would not be able to exist.

We know of only one that has fulfilled that criterea for over 27 years and continues to do so.

Yes that’s right……MASTERCLEAN ® of Exeter.

The most highly recommended upholstery and carpet cleaning available…Guaranteed.

How many times does this subject raise its ugly head, we’ll tell you how often!! Every time a carpet cleaner thinks it will influence a customer into choosing them. We believe the customer to be intelligent enough to know if they are dealing with a reputable company or not.

We see a report from a local owner operator in Somerset trying to make the public believe that booking an appointment over the phone without seeing the job first is like getting a prescription from a doctor without him seeing you first.

Well that is just ridiculous, we hear it time and time again though, as the owner operator believes it gives him some advantage? What this might be, we have no idea!

In 27 years of trading we have only on rare occasions gone to inspect the job before we do it, why? because our cleaners come fully prepared for all situations. Jobs are not priced on how dirty they are, they are priced either on a set price or per square meter etc.

The only jobs that require vetting before hand are commercial jobs, mainly because of building layout, interference with the workings of the business in question etc.

Masterclean ® and many other firms who offer carpet cleaning in Somerset and carpet cleaning In Devon or Dorset operate in the same manner, and have done so for 2 decades and more.

When needing to choose a reputable carpet cleaning professional in Somerset, Devon or Dorset please remember the following passage…..

Do not be fooled by large glossy ads promising the best clean ever or it’s free. These do not necessarily guarantee a
great job. Similarly, professing membership of carpet and fabric cleaning associations, does not mean you always
receive excellent service or proficiency. In fact, some of the worst carpet and fabric cleaning blunders we see in
the field today are committed by members of these associations, who should know better. This is why
Masterclean® choose not to be involved with such organisations.

If you find it difficult to obtain advice and quotation over the telephone for the articles you require cleaning, and your
contact appears negative or unprofessional, then the company you are considering employing could be just that, so
make another choice.

A good cleaning company, irrespective of the job required, should be able to give you a firm price over the
telephone. Personal inspection of the articles requiring cleaning is not necessary in order to quote. Upholstery,
carpets and curtains should always be quoted from set prices (furniture ‘per seat’, carpets & curtains ‘per square
metre’).

The exception to this rule being large commercial premises, needing inspection in order to make an accurate
assessment of exactly what is required.

Expert carpet and upholstery cleaners always arrive fully equipped to cover every circumstance and eventuality,
despite condition or level of soiling.

The phone price quoted should be the price paid, subject to specialist treatments if required, i.e. specialist stain
removal and/or carpet and fabric protection etc., all prices should be quoted inclusive of VAT.

Without doubt, the best cleaning method possible for most fibres and fabrics is ‘water extraction cleaning’,
although dry cleaning has its place for certain water sensitive carpets and materials, low moisture and very low
moisture cleaning such as the Masterclean® DRY system can also be useful in many situations. Every cleaning
operative should be fully equipped for either circumstance, possessing knowledge, expertise and skill, to apply the
correct cleaning method for the job in hand.

Whether truck mounted or portable machines it doesn’t really matter. It is how the cleaning operative uses the tools
and cleaning solutions at his disposal, plus his knowledge, experience, and effort, that results in a good job.
Gimmicky cleaning methods, of which there are many!, promising the world, are exaggerated. They deliver very
little and invariably result in disappointment.

From a customer’s immediate point of contact, they should quickly become aware, the organisation they are
speaking with are professional, knowing their business. Noting that the most expensive quotation does not
necessarily produce the best results, neither does the cheapest.

In summing up it must be said, choosing a proficient carpet and fabric cleaning company to trust with your
furnishings, from the thousands of advertisers available, (one you would be pleased to recall again and again), is
not a simple task. If it looks too good to be true, it probably is! and we can only wish you good luck. In order to take
luck from the equation call Masterclean® now! The UK’s Leading Carpet, Upholstery & Curtain Cleaning Company.

The cheapest…is not always the best!
“It is unwise to pay too much, but it is worse to pay too little.
When you pay too much, all you lose is a little money – that is all.
When you pay too little you sometimes lose everything, because the thing you bought was incapable of doing the
thing it was bought to do.
The common law of business prohibits paying a little, and getting a lot – it can’t be done.
If you deal with the lowest bidder it is well to add something for the risk you run, and if you do that, you will have
enough to pay for something better”.
John Ruskin(1819-1900)wrote it, we endorse it.

If & when you are seeking a Professional Carpet & Upholstery Cleaning Company, firstly find out if they
specialise in just this field. Masterclean® do not clean gutters, driveways, wooden floors, tiled floors, floor tile
grout, roofs, cars, drains, hard floors, patio’s and we certainly don’t clean windows. You have to ask yourself why
these so called carpet & upholstery cleaning specialists need to offer these unrelated services. The answer being, they just are not busy enough from carpet and upholstery cleaning alone, and again you must ask yourself, why? We only clean your carpets, upholstery and soft furnishings, it is what we do, all day, every day, to the highest possible standard, and have done so for the past 20 years and more. Please bear this in mind when you require the best possible service and care for your home’s carpets and furnishings!

Masterclean® is a registered trademark, Copyright © all rights reserved.

I spoke with our man carpet cleaning in Somerset today, he had been sent to a small place called Cleeve in Somerset.

Upon arrival he inspected some oriental rugs that needed to be cleaned, one persian and the others origin was unclear. They had both been treated with with an anti moth treatment, we cannot mention any brand names.

Considering the carpets they were layed on had a terrible moth problem they had remarkably been left totally unharmed.

However as stated before the rest of the room had become a breeding ground, not to mention a feast for the moths. Large pieces of the carpets under the rugs had been affected and large areas around the edge of the rooms.

The lady who owned the rugs asked if we could kill the moths, not as simple as it sounds, not when the problem is so advanced already. Unfortunately the cleaner had to advise carpet replacement as there is no point throwing good money after bad. After all he cannot put back the carpet fibres that had been destroyed!

Any way the rugs have been removed for cleaning at our workshop in Exeter, whilst we have them the client will be replacing the affected carpets.

Cleaning Articles ( Rug Cleaning Somerset )

The answer to this is a resounding YES, of course they can, depending on the fibre and what method is used. There are a few dry clean systems available and lastly but by no means least, in fact probably the most important factor, WHO actually dry cleans them.

In fact only today, i see from a cleaners work sheet that he dry cleaned 2 of his jobs, and for specific reasons too.

The first job was a lady who called and didnt want any other system of carpet cleaning other than dry, in fact she insisted on it.

The second was a little old lady who coud not have damp carpets at all, because of the trip or slip hazard to her. She is in her 90’s and any kind of slip or fall could be fatal!

Some clients just don’t like the thought of any drying time, or large turbo dryers in their home, so seeking an alternative they go for our dry carpet cleaning system.

So there are alternatives to water extraction carpet cleaning in Devon they just have to be carried out in the correct manner.

The 2 clients concerned were extremely happy with the results and are already booked in for next year!

Masterclean ® The Best Upholstery & Carpet Cleaning In Devon & Beyond, Guaranteed!

Well it seems yet again certain parties are paying attention, maybe the website of the owner operator concerned in our previous article is keeping a close eye on everything we do!!!

Or the trust a trader scheme is doing a good job at keeping false claims to a minimum.

If you have read our previous post then you will realise that our prime goal is to protect the consumer whether they use our services or not, as Devon’s most highly recommended and best carpet and upholstery cleaning service we consider it our mission not to allow other carpet cleaners in this area and the other counties we cover mislead the public.

Unfortunately we cannot site every case, as there are just to many to mention, but the more blatent, dishonest occurences will find their way here for sure.

Any way, it turns out after only 1 day of this article being published that the website in question has changed his statement….How Strange!

The website in question now reads “Probably The Best Carpet Cleaning In Devon”, still a lie but not quite so direct, either he read our article or the trading standards have been in touch, maybe both.

As most of you can see by the action taken, the individual in question is trying to be clever, we think it’s just dishonest! and whats more we know the that avearge Devon consumer is just not that naive.

We are also aware that the individual concerned being fair to him, as we always try to be, is “probably” competent at his job, or at least we hope so, but has just bitten off more than he can chew by making such a bold statement.

However, he now complies with trading standards, and has the uneviable task of putting his money where his mouth is.

We already have and still do as always offer the most highly recommended upholstery and carpet cleaning in Devon And Beyond Or Your Money Back, Guaranteed!

Thank you for reading this blog,

Regards to all MASTERCLEAN ®

The Best Upholstery And Carpet Cleaning In Devon, Guaranteed!

Today we were informed by a staff member of a new website supposedly advertising the fact that they are the best carpet cleaning in Devon ( Yes thats right another one ).

Surprisingly though, after browsing to this “individuals” website we found a large trading standards, trust a trader logo, not too far away from the statement “the best carpet cleaning in Devon”

Of course we know this to be a lie. We are also very sure that the trust a trader scheme know nothing of the way their logo is being abused by this individual. Before making such claims when put beside a trading standards logo, you should be very sure that you can substantiate them, we know the owner operator cleaning contractor cannot.

Lets hope the trust a trader soon find out their logo is being abused by him and his claim!

It is a great shame that this should be the case though, don’t you think??

The trading standards logo is their to instill confidence in the consumer, to allow them to make a decision based on facts rather than fiction.

Unfortunately what we found on the website in question is fiction, what we also found which the general public may not know about, after hiring this man because of his trading standards approved status, is that it offers them little or no protection.

How do we know this?, we hear you ask. Well from experience for starters, most associations are the same whichever way you look at them.

But as proof of what we are trying to explain picture the following scenario……

You are looking to have your carpets cleaned, you have 3 companies in your mind but decide to go with the one that is trading standards approved and displays that logo saying they are approved. You do this because being associated with the trading standards instills confidence in you. Nothing wrong with that…Right?…..Wrong?

But would you make the same choice having read this…… and we quote…

“Buy With Confidence

A Word of Warning

The Buy With Confidence Scheme is concerned primarily with the customer service procedures of a business. It should not be considered an assurance of any other aspect of that organisation’s business. The inclusion of a business in the Scheme does not mean that the Trading Standards Service guarantees the quality of the goods or service provided nor can we accept any responsibility for any aspect of the work. We are also unable to guarantee the financial standing of members. The decision to use a particular business rests solely with the consumer.”

Now we have not made this passage up, it is from the Devon County Council website!

We realise the trust a trader organisation probably do not know about this misuse of their scheme, but we also realise that the un-suspecting Devon consumer should be armed with the correct facts before making their decision.

Regards To you All, we hope you are enjoying the hot weather.

If you want real peace of mind call MASTERCLEAN ®, because you won’t find better service and workmanship, we guaranteed it, or your money back, it’s that simple.

DEVONS BEST UPHOLSTERY AND CARPET CLEANING, GUARANTEED.

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